Best Value Satisfaction Survey

Your chance to have a say in local services!

As part of the Government’s Best Value improvement programme, all local authorities across the country are required to carry out a survey of residents to find out what people think of a range of services in their local area.

The surveys take place every three years, the first survey took place in the year 2000, the next in 2003 and the latest in 2006.

To ensure results are comparable between local authorities the Government sets the format and the content of the survey, additional rules were brought in 2006 to improve comparability, the rules state that all surveys must be completed during a set time period and all surveys must use a set methodology.

The survey asks questions about services such as household waste and recycling centres, public transport information, the local bus service and cultural and recreational activities/venues.

The aim of the survey is to monitor satisfaction with services, the results also:

• Enable central Government to monitor progress over a period of time
• Allow authorities to compare their performance against that of their peers
• Provide residents with information about the performance of their local authority

The 2006/07 BVPI User Satisfaction Survey

The survey process was administered by the Audit Commission on behalf of the Department for Communities and Local Government (DCLG). The 2006/07 BVPI user satisfaction survey took place between 1^st September and 30^th November 2006.

Each local authority was provided with a random sample of addresses in their local area, selected from a postcode address file (PAF). 3,000 selected residents in Worcestershire were sent a postal survey to complete. All local authorities were set a target to achieve at least 1,100 completed surveys by the closing date of the 30^th November 2006. In Worcestershire, a total of 1625 surveys were returned by the closing date representing a response rate of 54%.

Click here to see a copy of the survey  (166.49 KB).

To see our Questions and Answers section, click here  (12.61 KB)

For more information about the survey contact Helen Clive in the Research and Intelligence Unit on 01905 766715.

Alternatively to find more, log onto the Department of Community and Local Government (DCLG) website http://www.bvpi.gov.uk/pages/Index.asp